Sure, it's a sturdy ceramic mug, perfect for your morning brew, tea, or whatever gets you going.
But the real magic is in that message.
We all need reminders that we're part of something bigger. That we have people who care about us, who are in our corner.
This mug is more than just a vessel for your drink; it's a daily nudge, a gentle prompt to reach out, to connect, and to remember you're not walking this path by yourself.
It's also a conversation starter, a subtle way to share the message of having an Ankrd Soul with anyone who sees it. Don’t Do Life Alone.
Lastly, everyone gets a free cup with your first order.
Don't Do Life Alone Cup
Refund Policy
Thank you for shopping at our Ankrd Soul online store! If you are looking to return or exchange your order for any reason, we’re here to help! You can return your item for store credit, a different product, or a refund to the original payment method.
- We offer a refund and/or exchange within the first 30 days of your purchase.
- If 30 days have passed since your purchase, a refund and/or exchange of any kind will not be offered.
Eligibility for Refund or Exchanges
- Your item must be unused and in the original condition as you received it, no signs of wear or use.
- The item must be in the original packaging and must have the tags still on.
- To consider your return, we require a receipt or proof of purchase.
- Only regular priced items may be refunded, discounted or sale items are final and cannot be returned.
- If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a return credit for the value of your return
Note: You can receive an additional $5.00 in purchase value with a new item using your return credit
Exchanges
- We only replace items if they are defective or damaged due to our error. Return shipping due to our error is free for exchange items.
- If you would like to exchange for the same item, send us a request at: imnankrdsoul@gmail.com
- After notifying us, we will send you a prepaid return shipping label to send your item to:
Ankrd Soul
5900 E. Virginia Beach Blvd., Ste 190 | #12030
Norfolk, Virginia 23502
Exempt Items
The following are exempt from refunds:
- Used items, tags missing or signs of wear or use
- Items that were discounted or on sale
- Gift cards and/or gift items not shipped directly to you
- Some health and personal care items
Partial Refunds
- Any item not in its original condition
- Any item that may have been damaged during shipping and not due to our error
- Any item returned within 30 days after delivery [No refunds after 30 days]
Once your return is received and inspected, we will send you an email to notify you that we have received your retuned item. We will also notify you of the approval or rejection of your refund
- It can take up to 30 days for us to receive and process your return/exchange. If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment
- Shipping costs are non-refundable! If you receive a refund, the original shipping cost will be deducted from your refund
Late or Missing Refund
- It may take some time before your refund is officially posted. If you have not received your refund by the timeframe stated we recommend first checking your bank account again, then contacting your credit card company.
- If you have done all of this and you still have not received your refund, please contact us at: imnankrdsoul@gmail.com
Shipping Return/Exchange Item
- The return/exchange item must be shipped to the following address:
Ankrd Soul
5900 E. Virginia Beach Blvd., Ste 190 | #12030
Norfolk, Virginia 23502
- Shipping costs are non-refundable for return items! If you receive a refund, the original shipping cost will be deducted from your refund
- Depending on your location, the time it may take for your return/exchange item to be received or sent may vary
Ankrd Soul ships all of our orders via either USPS, UPS, FedEx, or DHL depending on your location and order request. You will receive an email update with your tracking number once your order has shipped.
Processing and Delivery Times:
All orders are processed within 3 days. Standard shipping typically takes between 3-8 business days for destinations within the United States. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide, and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.
Tracking Your Order:
Once your order has shipped, you will receive an email with a tracking number to track your order. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.
Customs Fees and Import Taxes:
Ankrd Soul is not responsible for any customs or import fees you may incur during or after shipping (tariffs, taxes, VAT, etc.).
Contact Us:
If you have any questions or concerns regarding your order, feel free to contact us at:
Email: imnankrdsoul@gmail.com
Address:
5900 E. Virginia Beach Blvd.,
Ste 190, #12030
Norfolk, Virginia 23502