Made with a 100% polyester woven shell bonded to a 100% polyester microfleece lining,
This Crossland® soft shell jacket is both wind-and-water-resistant for outdoor wear. Make
your statement with this apparel while storing personal items inside the pair of front
zippered pockets.
Soft Shell Jacket
Refund Policy
Thank you for shopping at our Ankrd Soul online store!
If you are looking to return or exchange your order for any reason, we’re here to help! You can return your item for store credit, a different product, or a refund to the original payment method.
We offer a refund and/or exchange within the first 30 days of your purchase.
If 30 days have passed since your purchase, a refund and/or exchange of any kind will not be offered.
Eligibility for Refund or ExchangesYour item must be unused and in the original condition as you received it, no signs of wear or use.
The item must be in the original packaging and must have the tags still on.
To consider your return, we require a receipt or proof of purchase.
Only regular priced items may be refunded, discounted or sale items are final and cannot be returned.
If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a return credit for the value of your return
Note: You can receive an additional $5.00 in purchase value with a new item using your return creditExchanges
We only replace items if they are defective or damaged due to our error. Return shipping due to our error is free for exchange items.
If you would like to exchange for the same item, send us a request at: imnankrdsoul@gmail.com
After notifying us, we will send you a prepaid return shipping label to send your item to:
Ankrd Soul5900 E. Virginia Beach Blvd., Ste 190 | #12030
Norfolk, Virginia 23502
Exempt Items
The following are exempt from refunds:
Used items, tags missing or signs of wear or use
Items that were discounted or on sale
Gift cards and/or gift items not shipped directly to you
Some health and personal care items
Partial RefundsAny item not in its original condition
Any item that may have been damaged during shipping and not due to our error
Any item returned within 30 days after delivery [No refunds after 30 days]
Once your return is received and inspected, we will send you an email to notify you that we have received your retuned item. We will also notify you of the approval or rejection of your refundIt can take up to 30 days for us to receive and process your return/exchange. If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment
Shipping costs are non-refundable! If you receive a refund, the original shipping cost will be deducted from your refund
Late or Missing RefundIt may take some time before your refund is officially posted. If you have not received your refund by the timeframe stated we recommend first checking your bank account again, then contacting your credit card company.
If you have done all of this and you still have not received your refund, please contact us at: imnankrdsoul@gmail.com
Shipping Return/Exchange ItemThe return/exchange item must be shipped to the following address:
Ankrd Soul5900 E. Virginia Beach Blvd., Ste 190 | #12030
Norfolk, Virginia 23502
Shipping costs are non-refundable for return items! If you receive a refund, the original shipping cost will be deducted from your refund
Depending on your location, the time it may take for your return/exchange item to be received or sent may varyAnkrd Soul ships all of our orders either by USPS, UPS, FedEx, or DHL depending on your location and order request. You will receive an email update with your tracking number once your order has shipped.
- USPS Priority Mail Express for expedited services in the U.S.
Ankrd Souls uses USPS Priority Mail Express for expedited service request. Priority Mail Express features next-day delivery to most urban locations in the U.S. and two-day delivery to some rural locations.
- DHL for International Shipments
For international shipments, Ankrd Soul uses DHL. DHL is the best for international deliveries. However, if you live in an area where a DHL drop-off point isn’t accessible, we will use FedEx. Customs taxes will be added to shipping cost. Contact us as if shipping outside of the U.S. as customs taxes and/or additional shipping charge and optional-service fees may apply. Email: imnankrdsoul@gmail.com
Processing and Delivery Times
All orders are processed within 3 days. Except for international shipments, standard shipping typically takes between 3-8 business days for destinations within the United States. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide, and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.
Standard Delivery
- Shipping charge of $9.55 is added to your order within the U.S.
- Spend at $60, shipping charge is $4.75 added to your order within the U.S.
- Free shipping for your order over $75 within the U.S.
Next-Day to 2-Day Delivery
- Shipping charge is $29 for your order within the U.S.
- Contact us as if shipping outside of the U.S.
Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number to track your order. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.
Customs Fees and Import Taxes
Ankrd Soul is not responsible for any customs or import fees you may incur during or after shipping (tariffs, taxes, VAT, etc.). Contact us as if shipping outside of the U.S.
Contact Us
Have questions or concerns regarding your order, feel free to contact us:
Email: imnankrdsoul@gmail.com
Address: 5900 E. Virginia Beach Blvd., Ste 190, #12030
Norfolk, Virginia 23502